Information We Collect
Information Collected Automatically:
Whenever you visit our website, we automatically collect some information about your interactions and/or transactions with us, and your use of our website. For example, we automatically collect your IP address, for Austral Flooring Pty Ltd internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. We use this information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us:
If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our website, we may collect the Personal Information that you provide to us. For example, if you place an order or fill out a web form, we may collect the Personal Information that you provide to us such as your contact or payment information.
Cookies and Similar Files:
Use and Disclosure of Information:
We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, and personalise your online experience. In order to carry out certain business functions, such as order fulfilment, or e-mail delivery, we sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the data and are not authorised to use it for any other purpose than completing their contractual requirements to Austral Flooring Pty Ltd. For example, as a part of the normal process of completing a purchase, Austral Flooring Pty Ltd may provide your personal data to a third-party payment, depending on your chosen method of payment.
In addition, it is possible that in the future another company may acquire Austral Flooring Pty Ltd or its assets. It is also possible that Austral Flooring Pty Ltd may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your personal information may be transferred to the new business entity as one of Austral Flooring Pty Ltd assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.
Disclosure to third parties:
We may disclose your personal information to third parties in the following circumstances:
▪ To third parties whom you have been informed of at the time of collection
▪ To our Affiliated companies, Brands or Parent company
▪ To our suppliers or distributors or other third parties to whom disclosure is necessary to fulfill the purpose for which the personal information has been collected
▪ To any entity to which we are required or authorised by law to disclose such information
▪ To our professional advisors.
We will not disclose your personal details to any other third party or organisation for marketing purposes.
We may use details from your Customer Record to better understand your needs and to advise you of new products, services or promotions that we believe will be of interest to you.
Accessing and correcting your personal information
You may request access to, update or change personal information that we hold about you by contacting Customer Care.
We maintain physical, electronic, and procedural safeguards designed to help us protect your non-public personal information. For example, Secure Socket Layer (SSL) technology is used to encrypt your credit card information when you purchase products via our website.
Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to Austral Flooring Pty Ltd in connection with the operation or content of this Site shall be provided by the submitter and received by Austral Flooring Pty Ltd on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Austral Flooring Pty Ltd. By submitting any such information to Austral Flooring Pty Ltd, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Austral Flooring Pty Ltd shall be free to use such information on an unrestricted basis.