Privacy Policy

Austral Flooring Pty Ltd recognises the importance of maintaining your privacy. We value your privacy and appreciate  your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By  visiting and/or using our website, you agree to this Privacy Policy. 

This Privacy Policy explains the information practices that apply to personally identifiable information that we collect  about you as an individual, when you visit and/or use our website. Any information that we collect about you while you  are visiting or using our website will be handled in accordance with this Austral Flooring Pty Ltd Privacy Policy and will  not be shared except in accordance with this Austral Flooring Pty Ltd Privacy Policy. This Privacy Policy does not apply to  information about you collected by our affiliates or third-party websites that may post links or advertisements on or  otherwise be accessible from the Austral Flooring Pty Ltd website. The information collected by these affiliates or third party websites is subject to their own privacy policies. 

Information We Collect 

This section of our Privacy Policy describes the categories of information collected by Austral Flooring Pty Ltd.

Information Collected Automatically: 

Whenever you visit our website, we automatically collect some information about your interactions and/or transactions  with us, and your use of our website. For example, we automatically collect your IP address, for Austral Flooring Pty Ltd  internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically  track certain information about your activities on our website such as the type of web browser you are using and click  stream data. We use this information to do internal research on your interests and to help us better understand and  serve you. 

Information You Send To Us: 

If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your  Personal Information and submitting it to us through our website, we may collect the Personal Information that you  provide to us. For example, if you place an order or fill out a web form, we may collect the Personal Information that you  provide to us such as your contact or payment information. 

Cookies and Similar Files: 

Our website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your  browser at our request and stored in an approved and standardized place on your computer. No Personal Information  about you is stored on the cookie. Most Web browsers accept cookies by default but allow users to reject cookies by  changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our website may  not work properly. This Privacy Policy covers the use of cookies and similar files by Austral Flooring Pty Ltd only and does  not cover the use of cookies and similar files by any third-party advertisers or websites linked to the Website. We may  use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag, to  track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives  or points to their members who respond to their advertisements. Austral Flooring Pty Ltd has no access to or control over  cookies or action tags used by these third-party companies. Austral Flooring Pty Ltd does not receive any personally  identifiable information collected by these advertisers using action tags or cookies nor does Austral Flooring Pty Ltd share  any of your personally identifiable information such as your name, telephone number or address with these companies  except in accordance with this Austral Flooring Pty Ltd Privacy Policy. 

Use and Disclosure of Information: 

We use the information that we collect about you to maintain, improve, and administer our website, operate our  business, provide products and services that you request, and personalise your online experience. In order to carry out  certain business functions, such as order fulfilment, or e-mail delivery, we sometimes hire other companies to perform  services on our behalf. We may disclose personally identifiable information that we collect about you to these companies  to enable them to perform these services, but they are required to safeguard the data and are not authorised to use it  for any other purpose than completing their contractual requirements to Austral Flooring Pty Ltd. For example, as a part  of the normal process of completing a purchase, Austral Flooring Pty Ltd may provide your personal data to a third-party payment, depending on your chosen method of payment.

In addition, it is possible that in the future another company may acquire Austral Flooring Pty Ltd or its assets. It is also possible that Austral Flooring Pty Ltd may partner with or purchase another company to continue to do business as a  combined entity. In the event that this occurs, it is possible that our customer information, including your personal  information may be transferred to the new business entity as one of Austral Flooring Pty Ltd assets. In such an event, we  will update this policy to reflect any change in ownership or control of your personal information. 

We may also disclose information, including Personal Information, we collect about you in other circumstances as  required or permitted by law. For example, Austral Flooring Pty Ltd the right to disclose Personal Information, including  account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities  claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Austral Flooring Pty Ltd or  others. In addition, it is possible that in the future another company may acquire Austral Flooring Pty Ltd or its assets. It is also possible that Austral Flooring Pty Ltd may partner with or purchase another company to continue to do business  as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal  Information, may be transferred to the new business entity as one of Austral Flooring Pty Ltd assets. In such an event, we  will update this policy to reflect any change in ownership or control of your Personal Information. 

Disclosure to third parties: 

We may disclose your personal information to third parties in the following circumstances:

To third parties whom you have been informed of at the time of collection 

To our Affiliated companies, Brands or Parent company 

To our suppliers or distributors or other third parties to whom disclosure is necessary to fulfill the purpose for which  the personal information has been collected 

To any entity to which we are required or authorised by law to disclose such information

To our professional advisors. 

We will not disclose your personal details to any other third party or organisation for marketing purposes. 

We may use details from your Customer Record to better understand your needs and to advise you of new products,  services or promotions that we believe will be of interest to you. 

Accessing and correcting your personal information 

You may request access to, update or change personal information that we hold about you by contacting Customer Care.

Website Security: 

We maintain physical, electronic, and procedural safeguards designed to help us protect your non-public personal  information. For example, Secure Socket Layer (SSL) technology is used to encrypt your credit card information when you  purchase products via our website. 

Changes to this Privacy Policy: 

This Privacy Policy was last modified July on 6th, 2021. Austral Flooring Pty Ltd may revise this Privacy Policy from time to  time by posting a revised Privacy Policy on our website. We reserve the right to modify this Privacy Policy at any time, so  please review it frequently. 

Site Feedback: 

Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to Austral  Flooring Pty Ltd in connection with the operation or content of this Site shall be provided by the submitter and received  by Austral Flooring Pty Ltd on a non-confidential basis. All such comments, suggestions, and other information shall  become the exclusive property of Austral Flooring Pty Ltd. By submitting any such information to Austral Flooring Pty Ltd,  you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information,  including all copyrights and other intellectual property rights. You agree that Austral Flooring Pty Ltd shall be free to use such information on an unrestricted basis. 

If you have any questions regarding this Privacy Policy or the practices of our Site, please contact us on 02 9389 2688 or  email: info@australflooring.com.au.

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